Property Management Services | Expert Property Solutions

The Company


Sensible Property Management is a property management company specialising in block and estate leasehold management. The company was established as an alternative to other block management companies who appear to overcharge for services in the area. Taking a simple, transparent approach to block management services, the company aims to put their clients in charge. SPM manages several blocks in Eastbourne, Bexhill, Hastings, and the surrounding area.


One area that stands out is the choice of contractors who perform maintenance services. Many block management companies will accept inflated fees since they simply pass these on – at a premium – to their clients. SPM’s view is that contractors should charge a fair price for good work.


Contract Renewal


Mark Greenwood at Sensible Property Management was looking for a new contractor for window cleaning. He needed to find a company with the right liability insurance in place, an excellent health and safety approach and record, a strong attitude towards customer service, and of course, they should be asking a fair price. Astound Facilities called Mark at this time and provided an attractive quotation for the window cleaning services to be offered. They also asked whether there was a requirement for any other maintenance services and duly provided a combined quotation for window cleaning, interior cleaning, and gardening.


"Three-in-one services provided by Astound worked out to be much more cost-effective than using three different contractors," said Mark.



“Astound goes the extra mile to keep customers happy”




Standing Out


Mark comments that “Astound stood out because of their attitude towards customer service. They not only do a good job, but also have someone to come in to check on the work that has been carried out.” Having just one point of contact for all three services also helps to make Mark’s job easier. “They’re also quick and efficient with all the administration.”



“Most important? Making us look good in the eyes of our clients”



Work In Practice


Any contractor for SPM needs to be consistent, do a good job, and not let SPM down. Mark said that Astound “goes the extra mile to keep customers happy.” With many tenants being elderly, this is particularly important, as some flexibility is often required to keep them happy. According to Mark, the most important thing is for the contractors to make SPM look good in the eyes of their clients. SPM aims to provide excellent service at a fair price, and Astound is part of that service.


We deliver precision cleaning, including an organised spring cleaning programme:


  • Hard floor maintenance programme
  • Carpet cleaning maintenance, including spot cleaning
  • Telephone sanitising each week
  • Dusting and wipe down
  • Wall washing and redecorating if necessary
  • Blitz cleaning before and after launch functions
  • Cladding cleaning
  • Jet washing to car parks
  • Heated window and frame cleaning
  • Supplies management
  • Agreed cleaning programme
  • Regular weekly quality control visits working with the cleaners
  • Regular meetings with account manager

The Astound Standard Ten Point Guarantee:

  • Personal consultation with our Operations Manager to define your needs and expectations
  • Flexible agreements to suit your business, we work with you to create the best option for you
  • Out of hours contact service to a real voice to assist in your requirements
  • Unique online reporting system access available, keeping you ‘in view’ of your contract records 24 hours a day
  • Friendly team manner means we are extremely approachable to answer any questions you may have
  • Clear communication channels, as standard
  • Astound quality control assured with regular review quality control reports
  • CRB checked staff is standard
  • Online GPS tracking system technology synchronised with Google Maps as standard
  • Exceptional professional standards guaranteed

Astound Cleaning News

by Kevin Lawton 20 August 2025
How to Clean Outside Windows You Can't Reach Cleaning windows on tall buildings across South East England presents unique challenges that require specialised solutions. When traditional methods fall short, professional rope access window cleaning provides a safe and efficient solution for maintaining the cleanliness of high-rise buildings throughout London, Kent, Surrey, and Sussex. This comprehensive guide explores the methods, training, and expertise needed for cleaning hard-to-reach windows. Rope Access Window Cleaning High-rise window cleaning has evolved significantly across the South East, with rope access becoming the preferred method for maintaining tall buildings in urban centres like London, Brighton, and Canterbury. This technique combines advanced safety protocols with efficient cleaning methods to ensure pristine results even at extreme heights. Modern rope access cleaning offers several advantages: • More cost-effective compared to traditional platforms • Minimal disruption to building occupants • Quick setup and completion times • Access to previously unreachable areas • Environmentally friendly approach Commercial high rise window cleaning requires extensive training and certification to meet UK safety standards. Professional teams use specialised equipment and techniques to deliver exceptional results while maintaining the highest safety standards required by British regulations. Rope Access Training Before anyone can perform [high rise window cleaner] duties in the UK, they must complete comprehensive rope access training. This training typically includes: Basic Training Requirements: • IRATA (Industrial Rope Access Trade Association) certification • UK Working at Heights qualification • First aid and rescue training • Equipment inspection and maintenance • Risk assessment procedures compliant with UK HSE guidelines Advanced Skills Development: • Complex access techniques • Emergency procedures • British weather assessment • Team coordination • Equipment management Abseiling Window Cleaning Abseiling window cleaning companies throughout South East England utilise sophisticated techniques that combine traditional cleaning methods with advanced rope access skills. This specialised approach requires: Equipment Requirements: • Industrial-grade ropes and harnesses meeting British standards • Certified anchor points • Professional-grade cleaning tools • Safety backup systems • Communication devices Safety Protocols: • Regular equipment inspections following UK guidelines • Weather monitoring specific to South East England conditions • Team coordination procedures • Emergency response plans • Continuous risk assessment What is Abseiling Window Cleaning? How to choose a high rise window cleaning company starts with understanding the process. Abseiling window cleaning, also known as rope access cleaning, involves: Technical Aspects: • Use of double-rope systems meeting British safety standards • Industrial-grade anchoring points • Specialised cleaning equipment • Safety backup mechanisms • Weather monitoring systems The Process: Site Assessment Building structure evaluation Anchor point inspection Risk assessment completion Weather condition check Access point determination Equipment Setup Rope system installation Safety equipment checks Cleaning equipment preparation Communication system testing Emergency equipment positioning Cleaning Operation Systematic descent procedures Professional cleaning techniques Regular safety checks Progress monitoring Quality control measures Professional Considerations When dealing with high-rise window cleaning in South East England, several factors must be considered: Weather Conditions: • Coastal wind considerations • British rainfall patterns • Temperature effects • Visibility levels • Seasonal variations Building Characteristics: • Local architectural styles • Listed building considerations • Access points • Safety systems • Building usage Legal Requirements: • UK insurance requirements • British safety certifications • Local council regulations • Work permits • HSE risk assessments Quality Assurance Professional rope access window cleaning services maintain high standards through: Regular Training: • Updated UK safety protocols • New equipment familiarisation • Emergency procedure practice • Team coordination exercises • Technical skill enhancement Equipment Maintenance: • Regular inspections to British standards • Replacement schedules • Documentation requirements • Testing procedures • Storage protocols Client Communication: • Progress updates • Safety briefings • Schedule coordination • Quality feedback • Maintenance recommendations Future Developments The rope access window cleaning industry in South East England continues to evolve with Technological Advances: • Improved safety equipment • Enhanced cleaning tools • Weather monitoring systems • Communication devices • Training simulators Industry Standards: • Updated UK safety protocols • Environmental considerations • Equipment specifications • Training requirements • Quality benchmarks Choosing Professional Services When selecting a rope access window cleaning service in South East England, consider: Company Credentials: • IRATA certification • UK insurance coverage • Safety record • Regional experience • Local client testimonials Service Quality: • Equipment standards • Training protocols • Safety procedures • Communication methods • Quality guarantees Conclusion Professional rope access window cleaning in South East England combines advanced technical skills with rigorous safety protocols to provide effective solutions for maintaining high-rise buildings. The success of these operations depends on proper training, equipment maintenance, and adherence to British safety standards. When choosing a service provider, ensure they meet all necessary UK qualifications and maintain high professional standards while understanding the unique challenges of working in the South East region.
Three window washers, in safety vests, rappelling down a glass-walled high-rise building, cleaning windows.
by Kevin Lawton 18 August 2025
Discover professional rope access window cleaning methods and training requirements in South East England. Learn how experts safely clean unreachable windows using specialised techniques.
Image shows a man using pure water to clean windows and answers the question; What is pure water win
by Kevin Lawton 11 August 2025
Discover how pure water window cleaning delivers streak-free results. Learn expert techniques, equipment tips, and why this method is the future of commercial cleaning.