Chandlers BMW: Premium Dealership Cleaning Excellence | Case Study

Chandlers is the name for BMW in Sussex. With discerning clients who expect and are used to the highest levels of service, a clean, fresh and tidy environment is an absolute must. In addition, the Brighton site is the headquarters for the group, which covers five locations. This site, which houses offices, showrooms and service bays, accomodates 110 staff, whose main focus is to provide excellent customer service across all areas.


Astound Specialist Services has been providing cleaning services for over fifteen years. Margaret Hilton, the Personnel Administrator, has been very impressed with the company and commented “We have tried and been working with a number of cleaning companies over the years, but communication generally proved to be a significant problem. Astound Specialist Services speak our language in every aspect and fully understand the requirements involved.


“Any problems... Astound are there right away”


Cleaning starts well before the start of the business day, with the job finished by 7am. Five days a week, Astound Specialist Services staff clean the showrooms for both BMW and the separate Mini building, plus all the office space. Being the headquarters, the Brighton site houses office services for the whole group. Margaret arrives early at the dealership, towards the end of Astound’s shift. This means that she can quickly assess the quality of the work done if she wishes, and ensure that no element was missed. Astound Specialist Services are always on hand to resolve and deal with any additional needs that might have arisen.


Being impressed with the quality of service provided by Astound Specialist Services, Chandlers are looking in to taking advantage of their expanding range of services. A demonstration of window cleaning services has already been booked, supported by a very competitive quote. They’re also looking at taking Astound’s Specialist Services across the entire Chandler’s group. 


“Astound Facilities are a very professional company”


Astound Specialist Services is a complete solution from defining your company’s specialist service needs with a personal consultation through to being your ongoing facilities partner. We pride ourselves on our excellent communications, specialist multifaceted knowledge, exceeding our customers’ expectations, hands on partner relationship approach and unrivalled professional level of service with the Astound Standard guaranteed.


“Great communication skills”


We deliver precision cleaning including an organised spring cleaning programme:


  • Hard floor maintenance programme
  • Carpet cleaning maintenance inc. spot cleaning
  • Telephone sanitising each week
  • Dusting and wipe down
  • Wall washing and redecorating if necessary
  • Blitz cleaning before and after launch functions
  • Cladding cleaning
  • Jet washing to carparks
  • Heated window and frame cleaning
  • Supplies management
  • Agreed cleaning programme
  • Regular weekly quality control visits working with the cleaners
  • Regular meetings with account manager

The Astound Standard Ten Point Guarantee:

  • Personal consultation with our Operations Manager to define your needs and expectations
  • Flexible agreements to suit your business, we work with you to create the best option for you
  • Out of hours contact service to a real voice to assist in your requirements
  • Unique online reporting system access available, keeping you ‘in view’ of your contract records 24 hours a day
  • Friendly team manner means we are extremely approachable to answer any questions you may have
  • Clear communication channels, as standard
  • Astound quality control assured with regular review quality control reports
  • CRB checked staff is standard
  • Online GPS tracking system technology synchronised with Google Maps as standard
  • Exceptional professional standards guaranteed

Astound Cleaning News

by Kevin Lawton 20 August 2025
How to Clean Outside Windows You Can't Reach Cleaning windows on tall buildings across South East England presents unique challenges that require specialised solutions. When traditional methods fall short, professional rope access window cleaning provides a safe and efficient solution for maintaining the cleanliness of high-rise buildings throughout London, Kent, Surrey, and Sussex. This comprehensive guide explores the methods, training, and expertise needed for cleaning hard-to-reach windows. Rope Access Window Cleaning High-rise window cleaning has evolved significantly across the South East, with rope access becoming the preferred method for maintaining tall buildings in urban centres like London, Brighton, and Canterbury. This technique combines advanced safety protocols with efficient cleaning methods to ensure pristine results even at extreme heights. Modern rope access cleaning offers several advantages: • More cost-effective compared to traditional platforms • Minimal disruption to building occupants • Quick setup and completion times • Access to previously unreachable areas • Environmentally friendly approach Commercial high rise window cleaning requires extensive training and certification to meet UK safety standards. Professional teams use specialised equipment and techniques to deliver exceptional results while maintaining the highest safety standards required by British regulations. Rope Access Training Before anyone can perform [high rise window cleaner] duties in the UK, they must complete comprehensive rope access training. This training typically includes: Basic Training Requirements: • IRATA (Industrial Rope Access Trade Association) certification • UK Working at Heights qualification • First aid and rescue training • Equipment inspection and maintenance • Risk assessment procedures compliant with UK HSE guidelines Advanced Skills Development: • Complex access techniques • Emergency procedures • British weather assessment • Team coordination • Equipment management Abseiling Window Cleaning Abseiling window cleaning companies throughout South East England utilise sophisticated techniques that combine traditional cleaning methods with advanced rope access skills. This specialised approach requires: Equipment Requirements: • Industrial-grade ropes and harnesses meeting British standards • Certified anchor points • Professional-grade cleaning tools • Safety backup systems • Communication devices Safety Protocols: • Regular equipment inspections following UK guidelines • Weather monitoring specific to South East England conditions • Team coordination procedures • Emergency response plans • Continuous risk assessment What is Abseiling Window Cleaning? How to choose a high rise window cleaning company starts with understanding the process. Abseiling window cleaning, also known as rope access cleaning, involves: Technical Aspects: • Use of double-rope systems meeting British safety standards • Industrial-grade anchoring points • Specialised cleaning equipment • Safety backup mechanisms • Weather monitoring systems The Process: Site Assessment Building structure evaluation Anchor point inspection Risk assessment completion Weather condition check Access point determination Equipment Setup Rope system installation Safety equipment checks Cleaning equipment preparation Communication system testing Emergency equipment positioning Cleaning Operation Systematic descent procedures Professional cleaning techniques Regular safety checks Progress monitoring Quality control measures Professional Considerations When dealing with high-rise window cleaning in South East England, several factors must be considered: Weather Conditions: • Coastal wind considerations • British rainfall patterns • Temperature effects • Visibility levels • Seasonal variations Building Characteristics: • Local architectural styles • Listed building considerations • Access points • Safety systems • Building usage Legal Requirements: • UK insurance requirements • British safety certifications • Local council regulations • Work permits • HSE risk assessments Quality Assurance Professional rope access window cleaning services maintain high standards through: Regular Training: • Updated UK safety protocols • New equipment familiarisation • Emergency procedure practice • Team coordination exercises • Technical skill enhancement Equipment Maintenance: • Regular inspections to British standards • Replacement schedules • Documentation requirements • Testing procedures • Storage protocols Client Communication: • Progress updates • Safety briefings • Schedule coordination • Quality feedback • Maintenance recommendations Future Developments The rope access window cleaning industry in South East England continues to evolve with Technological Advances: • Improved safety equipment • Enhanced cleaning tools • Weather monitoring systems • Communication devices • Training simulators Industry Standards: • Updated UK safety protocols • Environmental considerations • Equipment specifications • Training requirements • Quality benchmarks Choosing Professional Services When selecting a rope access window cleaning service in South East England, consider: Company Credentials: • IRATA certification • UK insurance coverage • Safety record • Regional experience • Local client testimonials Service Quality: • Equipment standards • Training protocols • Safety procedures • Communication methods • Quality guarantees Conclusion Professional rope access window cleaning in South East England combines advanced technical skills with rigorous safety protocols to provide effective solutions for maintaining high-rise buildings. The success of these operations depends on proper training, equipment maintenance, and adherence to British safety standards. When choosing a service provider, ensure they meet all necessary UK qualifications and maintain high professional standards while understanding the unique challenges of working in the South East region.
Three window washers, in safety vests, rappelling down a glass-walled high-rise building, cleaning windows.
by Kevin Lawton 18 August 2025
Discover professional rope access window cleaning methods and training requirements in South East England. Learn how experts safely clean unreachable windows using specialised techniques.
Image shows a man using pure water to clean windows and answers the question; What is pure water win
by Kevin Lawton 11 August 2025
Discover how pure water window cleaning delivers streak-free results. Learn expert techniques, equipment tips, and why this method is the future of commercial cleaning.