Terms and Conditions

STANDARD TERMS & CONDITIONS FOR SUPPLY OF SERVICE

DEFINITIONS

a. “Customer” means any person or company who purchases the Services from the Supplier;
b. “Services” means the services specified in the Proposal;
c. “Proposal” means a statement of work, quotation or other similar document describing the Services to be provided by the Supplier;
d. “Supplier” means Astound Cleaning Group Ltd, Registered office: 19 New Road, Brighton, BN1 1UF. Registered in England – registration no. 8034648.
e. “Terms and Conditions” means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier.

GENERAL

a. These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer.
b. Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Supplier.
c. Nothing in these Terms and Conditions shall affect the Customer’s statutory rights as a Consumer.

THE ORDER

a. The Proposal attached to these Terms and Conditions shall remain valid for a period of 30 days.
b. The Customer shall be deemed to have accepted the Proposal by placing an order with the Supplier (“the Order”) within the period specified in Clause 3.1. In the event that the Supplier delivers the Services outlined in the proposal by verbal instruction from the Client, the proposal document will be treated as the order and will be deemed to be a binding contract between the Supplier and the Client.
c. All Orders, verbal or written for the supply of Services shall be deemed to be acceptance of the Proposal pursuant to these Terms and Conditions.

CUSTOMER’S OBLIGATIONS

To enable the Supplier to perform its obligations the Customer shall:
a. Co-operate with the Supplier.
b. Provide the Supplier with any information reasonably required by the Supplier.
c. Obtain all necessary permissions, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer; and comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.

SUPPLIER’S OBLIGATIONS

a. The Supplier shall perform the Services with professional skill and care and to an acceptable standard in accordance with recognised standards and codes of practice.
b. The Supplier accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any materials supplied shall be free of defects.

CANCELLATIONS AND REFUNDS

a. The Customer may terminate the Services by giving 30 days’ notice in writing (an email is an acceptable form of writing). After termination, any holding deposit will be held until all outstanding usage and other charges have been invoiced (usually within 30 days of termination) and paid in full. Any setup fees or Services charge will be retained by the Supplier.
b. The hire of any access equipment is the responsibility of both the Supplier and the Customer. In the event that inclement or excessively windy weather conditions cause the access equipment to be cancelled at short notice, 50% of any cancellation charges incurred by the Supplier will be met by the Customer. In the event that the Customer cancels the job for their own reasons the following will apply:

Cancellation up to 24 hours’ in advance, the Customer will not be charged.
Cancellation with less than 12 hours’ notice, the Customer will incur a 50% fee.
Cancellation once the access equipment is on-site – full cost of the hire.

c. The Supplier reserves the right to terminate the Services without notice or refund if any of these terms have been breached or if it is the Suppliers belief that the Services are being used with fraudulent or criminal intent.
d. The appropriate set-up fee, holding deposit and Services fees are payable in advance. If the Services fee is not paid when due, the Services may be suspended without notice, until such payment is made.
e. Once Services have been terminated reinstatement of Services is strictly subject to the Suppliers approval. Such a service will be deemed as a new service and a new setup fee, deposit and service fee may is payable. The amounts charged and the Services provided may differ from the original Services and additional terms and conditions may be imposed.
f. To receive the Services you must provide the Supplier with a proper contact address and telephone details. You must inform the Supplier immediately in writing (an email is an acceptable form of writing) any changes to your contact details, including your email address, or change requests to your Services. We reserve the right to suspend or terminate your service if we are unable to contact you appropriately.

PRICE AND PAYMENT

a. The price for the Goods and Services is as specified in the Proposal and is exclusive of VAT and any applicable charges outlined in the Proposal.
b. Payment of the price shall be in the manner specified in the Proposal.
c. Our standard terms are NET 30 days from the invoice date. If the customer fails to make payment by the due date, the Supplier shall be entitled to charge interest at the current Bank base rate plus 8.00% per month on the outstanding amounts.
d. All offers made by Astound Cleaning Group or its representatives are Subject to Change without Notice E&OE.

LIMITATION OF LIABILITY

a. Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury; however, the Supplier shall not be liable for any direct loss or damage suffered by the Customer as a result of any negligence or breach of contract by the Customer.
b. The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.
c. The Supplier shall incur no liability to the Customer in respect of any failure to complete the Services by the agreed completion date when delayed by a third party contractor.
d. The Customer is obligated to notify Astound of any issues with service delivery within two weeks of cleaning taking place.

FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

PRIVACY POLICY

Astound is updating its policies to meet the high standard for data privacy being introduced by the European data protection law known as the General Data Protection Regulation (GDPR), which comes in to effect on the 25th May 2018. We have adopted a best practice approach as outlined by the Information Commissioner’s Office (ICO). As always your privacy comes first.

SECURITY
Astound is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, Astound has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information it collects online.

PERSONAL INFORMATION COLLECTED
Astound will only collect information from you with your consent. You may also on occasion be asked to provide further information. However, the reason that this information is required will be explained at the time of the request.
When using contact forms on this website or emailing ops@astoundcleaning.co.uk directly Astound may request the following information:
Your name and contact information
Names of your employees and their contact details
Names or locations of sites which may include details of a specific address/ individual
This data is held in our CRM system or smartsheet.com, which is securely backed up and encrypted to ensure there are no data breaches.

WHAT DO WE DO WITH THIS INFORMATION
We require this information to help understand your requirements and provide you with a better service.
We may periodically send promotional emails about products, special offers or other information which we think you may find interesting. From time to time, we may also use your information to contact you for market research purposes. You may unsubscribe at any time.

SOFT OPT-IN RULE
Astound has adopted the ‘Soft Opt-In’ rule for existing customers and companies it has provided a quotation for in the past. The idea is that if an individual bought something or has enquired about a product or service from Astound recently, and did not opt-out of marketing messages, then they are happy to continue to receive marketing messages from us about similar products or services in the future. You may unsubscribe from marketing messages at any time.

CONTROLLING YOUR PERSONAL INFORMATION
Contact details for the control of your personal information:
Astound Cleaning Group Ltd, Office Unit, 366 Kingsway, Hove, East Sussex, BN3 4QT
You may request details of personal information which we hold about you under both UK and EU law. If you would like a copy of the information held on you or would like to remove yourself from our database please write to us at the address above or email gdpr@astoundfcleaning.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible using the above details. We will promptly correct any information found to be incorrect. You may also ask us to erase your data at any time. Astound will do this within 30 days.

COOKIE POLICY
This website uses cookies to enable you to receive the best experience when browsing this site. The cookies cannot identify you. If you continue to use this site Astound will assume that you are happy with this. If you want to learn more about cookies and how you can disable these – please visit this site. Further details are set out below under Site Usage.

SITE USAGE
Astound Cleaning Group Ltd may collect anonymous information about your visit. Astound will only collect, aggregate and use this information to better understand how this site is being used and to improve your service at the website.
The authors of the Astound Cleaning Group and associated service specific websites disclaim all liability for any inappropriate or improper use of the information contained in these pages and documents.
While all documents on this website have been scanned to ensure their freedom from viruses, trojan horses, worms, and other items of a destructive or subversive nature, it is the responsibility of the reader to take precautions to ensure that any information read or downloaded is free from such items.
From time to time Astound may place links on this site to information contained on other sites. Astound Cleaning Group Ltd bears no responsibility for the accuracy or reliability of such information. All Astound and third party information on this site are provided on an “as is” basis.
Neither Astound nor its representatives shall be liable for any damages whatsoever including without limitation direct, special, indirect, incidental, or consequential damages, or damages to data arising out of the use or inability to use this site, any product, or service, or the information on these pages. This includes damages arising from the use of or in reliance on the documents or information on this site, even if Astound has been notified or advised of the possibility of such damages.
All company and product names and logos are the trademarks or registered trademarks of their respective owners in certain countries.
All matters relating to the access to this site shall be governed by the laws of England & Wales, and any legal action or proceedings relating to access to this site shall be instituted in a court in England & Wales.

AMENDMENTS
Astound Cleaning Group Ltd reserves the right to change or amend this privacy policy without notice, and any changes shall be posted on this page. The policy will never be changed in any way that damages or reduces your privacy.