Seafront Hotel Window Cleaning Brighton | Astound Case Study

Your guests notice the view before they notice the lobby. This case study shows how Astound keeps hotel glazing spotless on busy, guest-facing sites—without interrupting check-ins, breakfasts or events. If you operate in BN1–BN3, start on Window Cleaning Brighton for local pricing and availability.

At a glance

• Who we help: Independent boutiques to large seafront hotels in Brighton & Hove and across the South-East
• What we deliver: Regular maintenance cleans and targeted deep cleans on façades, atria and guest-facing elevations
• How we work (method-neutral): From ground-safe telescopic poles and pure-water systems to rope access and MEWPs—we choose the safest, least disruptive method for each pane
• Why hotels choose us: Safety-led (IRATA, IPAF), clear RAMS (Risk Assessment & Method Statement), predictable scheduling, Digital Site Surveys for reliable quotes
• Primary next step: Window Cleaning Brighton
• Capability overview: Commercial Window Cleaning

Discreet Professionalism

We know that your Guests will not appreciate being disturbed during their stay nor be happy to see someone cleaning windows whilst they enjoy room service or a lunch in your Restaurant. So we understand how crucial it is that we organise ourselves around your schedule, and work quietly and effectively to do our job as discretely as possible.

At Astound, we employ staff dedicated to the co-ordination and delivery of our services to ensure that we are professional and properly organised. We use an industry leading and innovative technology solution to pull together the work we do in organising our service with our clients, with the delivery of that service by our staff on site. Only Astound can provide you with real information about the performance of our service and give you the ability to sign off our work yourself in real time.

Experience Matters

We know that Hotel buildings have their own challenges, for instance that we may need to access windows via parts of the building that are in operation 24/7, and that Hotels are often tall enough that traditional approaches will not do. So when we need to carefully coordinate our efforts around your kitchen and reception activities, or organise for you (and often share the cost of) high access machinery, that added experience makes working with us a pleasant and stress-free experience.

At Astound we plan out our jobs in advance and in consultation with our clients. We take into account all likely factors such as access, schedules, weather, road closures (sometimes needed for high access machinery) and any events taking place. All of this is offered with the convenience of monthly billing and assurance from a senior Astound executive.

CASE STUDY – Mercure Hotel, Brighton

The Mercure Hotel Brighton is one of the iconic buildings that make up the Brighton Seafront.

BACKGROUND

The Mercure’s imposing Regency facade has been part of the Brighton landscape since the late 1800s. Like many buildings of that age, the windows are a feature of the design both from the outside in, and looking out over the English channel from inside. Contrasting with the Grade 2 listed exterior, the interior houses modern Guest rooms, a ballroom space and meeting rooms for modern businesses that benefit from far reaching views through its windows.

THE BRIEF

Keep guest-facing glazing crystal clear all year round on live hotel sites—without slowing guests down. Work must be timed around entrances, service roads and high-footfall areas, with a standard that holds up against sea spray and wind exposure on the Brighton seafront.

Duration: 2 days

Quarterly Services included:

• Internal window cleaning
• External window cleaning

CHALLENGES / Site constraints we plan around

• Guest flow & front-of-house: Check-in peaks, breakfast service, events, coach drop-offs
• Seafront conditions: Salt spray and changeable weather windows
• Access & housekeeping: Goods yards, fire routes, loading bays, and coordination with duty managers

COST SAVINGS

Many city centre Hotels have specific problems of access due to the densely packed nature of the areas they serve. This density creates particular problems of access, for which we have developed innovative solutions. Planning in advance for these access issues allows us to identify solutions in advance, making for cost efficiencies. These efficiencies are in turn passed on to our clients as significant cost savings.

OUR APPROACH (Safety-led & compliant)

We selected a team who are all NVQ qualified, with Safecontractor and CHAS accreditation, who also have experience in historic buildings such as this. This team regularly look after other Hotels such as the Kings Hotel, Queens Hotel and Brighton Hotel.

Our supervisor arranged to survey the job with the Mercure in advance, prior to operatives arriving on site. At this point, we agreed the most
time effective sequence in which to carry out the work. This was transcribed onto a plan and handed to the team supervisor prior to project start.

• Clear RAMS from the outset. We expand RAMS so your team sees exactly how we’ll control risk: access routes, cordons, spotters, exclusion zones, method selection, communications, and weather contingencies.
• Method-neutral by design. We default to ground-safe telescopic poles and pure water for reach and speed, then step up to high-access window cleaning (rope access/MEWPs) only when it’s safer or more efficient for specific elevations.
• MEWPs (Mobile Elevating Work Platforms): planned around deliveries and guest flow, with IPAF-certified operators and spotters.
• Rope access: IRATA technicians for complex façades where MEWPs aren’t feasible. For background, see Rope Access Window Cleaning – Professional Guide.
• Seafront-ready finish. We use pure-water systems for a residue-free result and minimal overspray; internal guest areas are hand-finished. Learn more: What is Pure Water Window Cleaning?.
• Hotel-friendly scheduling. Early starts, phased elevations, clear signage and a named supervisor in radio contact with reception/duty manager.
• Transparent pricing & process. We scope with Digital Site Surveys to give reliable quotations and clear maintenance options. If you need a refresher on scope and terminology, see What is Commercial Window Cleaning?.

What we delivered

• Guest-first sequencing: Entrances and drop-off points completed during quiet windows; façades phased to keep routes open
• Consistent quality: External pure-water cleans and internal traditional detailing for a streak-free finish where guests sit and dine
• Predictable programme: Calendarised maintenance plan to keep front-of-house sharp in peak trading periods

Need the same outcome in Brighton? Head to Window Cleaning Brighton.

Results that matter to hotel teams

• Sharper first impressions at entrances and sea-view rooms
• Fewer service calls from front-of-house about marks, spotting or smears
• Less disruption, thanks to early-morning windows and clearly marked work zones
• A plan you can share with operations—dates, zones, contacts and RAMS supplied in advance

Your maintenance options

• Monthly or bi-monthly externals for seafront hotels (salt exposure)
• Quarterly internals on high-touch lobbies, restaurants and glass balustrades
• Seasonal deep cleans ahead of key events and peak occupancy

Discuss the right cadence on Window Cleaning Brighton, or review capability on Commercial Window Cleaning.

How we minimise disruption

• Noise & access: We choose the quietest safe method. MEWPs are booked off-peak; rope access windows are agreed in advance.
• People & safety: Spotters, cordons, and clear signage protect guests and staff.
• Weather: Seafront weather windows are monitored; we’ll re-sequence elevations rather than stop your day.
• Housekeeping coordination: We liaise with duty managers so internal detailing doesn’t clash with busy turns.

Want to understand tool choice and finishing? See Traditional Window Cleaning Equipment and The Best Way to Clean Windows – Professional Tips.

Local & accountable

We’re local to Brighton & Hove and operate across the South-East. If you manage multiple sites, we align RAMS and quality checks across the portfolio. For single-site or multi-site programmes in BN1–BN3, your fastest route is Window Cleaning Brighton.

Related services (Brighton)

• Render Cleaning Brighton — keep façades match-clean
• Gutter Cleaning Brighton — protect rooflines and reduce streaking on glass
  
  

FAQs for hotel site managers

Can you work around check-in and breakfast peaks?
Yes. We schedule early starts and phase elevations so entrances and front-of-house stay clear. Book via Window Cleaning Brighton.

Do you combine MEWPs and rope access on one site?
Where justified by RAMS, yes. We’re method-neutral and will pick the safest, least disruptive option for each elevation. See High-Access Window Cleaning and our rope access guide.

How do you quote reliably on complex hotels?
With Digital Site Surveys—you’ll get clear scope options and a schedule that fits operations.

Next step

If you manage a hotel in Brighton & Hove, get pricing and dates on Window Cleaning Brighton. If you’re comparing capability across vendors first, review Commercial Window Cleaning and, for context, Commercial vs Residential – 5 Critical Differences.