Hotel Cleaning Success Story | Astound Cleaning Services

We have built a considerable base of Hotel clients over many years, delivering service that our clients enjoy and fine tuning what we do to meet the particular needs of this industry. For our clients Hotels, we know that presentation is an important factor in retaining happy customers so our work has to be spotless. We also know that our work has to be completed without intruding into the visitors experience of the Hotel. It isn’t simply a case of commissioning a cleaning company based on locality or price.


Spotless Service


It seems an obvious statement to say that we do a great job of cleaning windows. Hotels are often centred around fantastic locations that really showcase the local area and its attractions. So the views that greet visitors through your windows are a big part of the enjoyment of being at your Hotel. The glasswork in your building is part of the experience of being your Guest, and all of our staff know how important it is to leave you with a fine result.


At Astound we work hard to ensure that what we do stands up to any scrutiny. We use the best of equipment, with innovative technologies such as our Pure Water systems and Eco friendly cleaning materials to deliver a truly outstanding result. We also know that the weather is always a factor in cleaning your windows, so we even keep an eye on this for you and adjust our plans if need be.


Discreet Professionalism


We know that your Guests will not appreciate being disturbed during their stay nor be happy to see someone cleaning windows whilst they enjoy room service or a lunch in your Restaurant. So we understand how crucial it is that we organise ourselves around your schedule, and work quietly and effectively to do our job as discretely as possible.


At Astound, we employ staff dedicated to the co-ordination and delivery of our services to ensure that we are professional and properly organised. We use an industry leading and innovative technology solution to pull together the work we do in organising our service with our clients, with the delivery of that service by our staff on site. Only Astound can provide you with real information about the performance of our service and give you the ability to sign off our work yourself in real time.

 

Experience Matters


We know that Hotel buildings have their own challenges, for instance that we may need to access windows via parts of the building that are in operation 24/7, and that Hotels are often tall enough that traditional approaches will not do. So when we need to carefully coordinate our efforts around your kitchen and reception activities, or organise for you (and often share the cost of) high access machinery, that added experience makes working with us a pleasant and stress-free experience.


At Astound we plan out our jobs in advance and in consultation with our clients. We take into account all likely factors such as access, schedules, weather, road closures (sometimes needed for high access machinery) and any events taking place. All of this is offered with the convenience of monthly billing and assurance from a senior Astound executive.


At Astound we do not ask our clients to take out contracts. We work hard to retain happy customers through excellent service.


A conference room with a table and chairs and a pen on it.

CASE STUDY – Mercure Hotel, Brighton


The Mercure Hotel Brighton is one of the iconic buildings that make up the Brighton Seafront.


BACKGROUND


The Mercure’s imposing Regency facade has been part of the Brighton landscape since the late 1800s. Like many buildings of that age, the windows are a feature of the design both from the outside in, and looking out over the English channel from inside. Contrasting with the Grade 2 listed exterior, the interior houses modern Guest rooms, a ballroom space and meeting rooms for modern businesses that benefit from far reaching views through its windows.


THE PROJECT


As a long standing client we have developed a well organised plan for maintaining the windows in this stunning building. We take care to plan out our work well in advance with the team at the Mercure advising us at to the best schedule for the work. There are some specific needs for a building like this, including the high access equipment you see in the picture below, as well as the Grade 2 listed frames which need special care.


Duration: 2 days

Quarterly Services included:

  • Internal window cleaning
  • External window cleaning


CHALLENGES


As with any busy Hotel, we have to ensure that our work minimises the impact to the Guest experience, and doesn’t interfere with the continuous operation of the Hotel. Scheduling the work accordingly is key to a seamless and stress free experience. The status and architecture of the building require us to use a careful approach to cleaning, so as to avoid any damage to the facade or frames that are relatively fragile in comparison to modern buildings. This is a building where care and attention are crucial. Cleaning all windows requires special equipment for accessing the highest windows. This equipment (sometimes referred to as Cherry Pickers) requires booking in advance and site management that we include in our planning activities to minimise the impact on the Mercure’s team.


COST SAVINGS


Many city centre Hotels have specific problems of access due to the densely packed nature of the areas they serve. This density creates particular problems of access, for which we have developed innovative solutions. Planning in advance for these access issues allows us to identify solutions in advance, making for cost efficiencies. These efficiencies are in turn passed on to our clients as significant cost savings.


SOLUTIONS


We selected a team who are all NVQ qualified, with Safecontractor and CHAS accreditation, who also have experience in historic buildings such as this. This team regularly look after other Hotels such as the Kings Hotel, Queens Hotel and Brighton Hotel.


Our supervisor arranged to survey the job with the Mercure in advance, prior to operatives arriving on site. At this point, we agreed the most
time effective sequence in which to carry out the work. This was transcribed onto a plan and handed to the team supervisor prior to project start.


We used both Pole Fed and High Access cleaning techniques, both incorporating the latest technology in pure water window cleaning.


Benefits include:

  • Window cleaning up to a height of 30 metres.
  • Pure hot water drawn from our own vehicles means there are no dried ‘spots’ left behind on the glass.
  • Reduced health and safety risks.
  • Cleans windows and cladding (where required)
  • Reaches previously inaccessible windows with ease.
  • Environmentally friendly, as no chemicals are ever used.
  • Saves money

The Astound Standard 10-Point Guarantee:

  • Friendly team manner means we are extremely approachable to answer any questions you may have.
  • Personal consultation with a specialist to identify your needs and expectations.
  • Enhanced DBS checked operatives.
  • Well-trained, knowledgeable, and experienced staff dedicated to offering the best service.
  • 100% accountability and audit trail for all stages of project planning and delivery.
  • Site surveys and risk assessments by qualified staff.
  • Quality Standard guaranteed! If you’re not satisfied with the work, let us know within two weeks of service delivery and we’ll return to fix it.
  • Benchmarked pricing to ensure competitive quotations.
  • Online GPS tracking system technology synchronised with Google Maps as standard.

Astound Cleaning News

by Kevin Lawton 20 August 2025
How to Clean Outside Windows You Can't Reach Cleaning windows on tall buildings across South East England presents unique challenges that require specialised solutions. When traditional methods fall short, professional rope access window cleaning provides a safe and efficient solution for maintaining the cleanliness of high-rise buildings throughout London, Kent, Surrey, and Sussex. This comprehensive guide explores the methods, training, and expertise needed for cleaning hard-to-reach windows. Rope Access Window Cleaning High-rise window cleaning has evolved significantly across the South East, with rope access becoming the preferred method for maintaining tall buildings in urban centres like London, Brighton, and Canterbury. This technique combines advanced safety protocols with efficient cleaning methods to ensure pristine results even at extreme heights. Modern rope access cleaning offers several advantages: • More cost-effective compared to traditional platforms • Minimal disruption to building occupants • Quick setup and completion times • Access to previously unreachable areas • Environmentally friendly approach Commercial high rise window cleaning requires extensive training and certification to meet UK safety standards. Professional teams use specialised equipment and techniques to deliver exceptional results while maintaining the highest safety standards required by British regulations. Rope Access Training Before anyone can perform [high rise window cleaner] duties in the UK, they must complete comprehensive rope access training. This training typically includes: Basic Training Requirements: • IRATA (Industrial Rope Access Trade Association) certification • UK Working at Heights qualification • First aid and rescue training • Equipment inspection and maintenance • Risk assessment procedures compliant with UK HSE guidelines Advanced Skills Development: • Complex access techniques • Emergency procedures • British weather assessment • Team coordination • Equipment management Abseiling Window Cleaning Abseiling window cleaning companies throughout South East England utilise sophisticated techniques that combine traditional cleaning methods with advanced rope access skills. This specialised approach requires: Equipment Requirements: • Industrial-grade ropes and harnesses meeting British standards • Certified anchor points • Professional-grade cleaning tools • Safety backup systems • Communication devices Safety Protocols: • Regular equipment inspections following UK guidelines • Weather monitoring specific to South East England conditions • Team coordination procedures • Emergency response plans • Continuous risk assessment What is Abseiling Window Cleaning? How to choose a high rise window cleaning company starts with understanding the process. Abseiling window cleaning, also known as rope access cleaning, involves: Technical Aspects: • Use of double-rope systems meeting British safety standards • Industrial-grade anchoring points • Specialised cleaning equipment • Safety backup mechanisms • Weather monitoring systems The Process: Site Assessment Building structure evaluation Anchor point inspection Risk assessment completion Weather condition check Access point determination Equipment Setup Rope system installation Safety equipment checks Cleaning equipment preparation Communication system testing Emergency equipment positioning Cleaning Operation Systematic descent procedures Professional cleaning techniques Regular safety checks Progress monitoring Quality control measures Professional Considerations When dealing with high-rise window cleaning in South East England, several factors must be considered: Weather Conditions: • Coastal wind considerations • British rainfall patterns • Temperature effects • Visibility levels • Seasonal variations Building Characteristics: • Local architectural styles • Listed building considerations • Access points • Safety systems • Building usage Legal Requirements: • UK insurance requirements • British safety certifications • Local council regulations • Work permits • HSE risk assessments Quality Assurance Professional rope access window cleaning services maintain high standards through: Regular Training: • Updated UK safety protocols • New equipment familiarisation • Emergency procedure practice • Team coordination exercises • Technical skill enhancement Equipment Maintenance: • Regular inspections to British standards • Replacement schedules • Documentation requirements • Testing procedures • Storage protocols Client Communication: • Progress updates • Safety briefings • Schedule coordination • Quality feedback • Maintenance recommendations Future Developments The rope access window cleaning industry in South East England continues to evolve with Technological Advances: • Improved safety equipment • Enhanced cleaning tools • Weather monitoring systems • Communication devices • Training simulators Industry Standards: • Updated UK safety protocols • Environmental considerations • Equipment specifications • Training requirements • Quality benchmarks Choosing Professional Services When selecting a rope access window cleaning service in South East England, consider: Company Credentials: • IRATA certification • UK insurance coverage • Safety record • Regional experience • Local client testimonials Service Quality: • Equipment standards • Training protocols • Safety procedures • Communication methods • Quality guarantees Conclusion Professional rope access window cleaning in South East England combines advanced technical skills with rigorous safety protocols to provide effective solutions for maintaining high-rise buildings. The success of these operations depends on proper training, equipment maintenance, and adherence to British safety standards. When choosing a service provider, ensure they meet all necessary UK qualifications and maintain high professional standards while understanding the unique challenges of working in the South East region.
Three window washers, in safety vests, rappelling down a glass-walled high-rise building, cleaning windows.
by Kevin Lawton 18 August 2025
Discover professional rope access window cleaning methods and training requirements in South East England. Learn how experts safely clean unreachable windows using specialised techniques.
Image shows a man using pure water to clean windows and answers the question; What is pure water win
by Kevin Lawton 11 August 2025
Discover how pure water window cleaning delivers streak-free results. Learn expert techniques, equipment tips, and why this method is the future of commercial cleaning.